Right of Withdrawal Instructions for Consumers
Right of Withdrawal
You can withdraw from your contractual obligation within 14 days in written form (e.g. letter, fax or email) or – if you have received the subject of the agreement before the end of the 14 days – by returning the subject of the agreement without informing us of the reason. The terms begins with the receipt of these instructions in written form, but not before the recipient has received the products (in the case of the repeated shipment of similar products, not before the first partial shipment has been received) and not before we have fulfilled our obligation to inform you as per Article 246 § 2 in conjunction with § 1 para. 1 and 2 of the Introductory Act to the German Civil Code (EGBGB) and of our obligations as per § 312g para. 1 sentence 1 of the German Civil Code (BGB) in conjunction with Article 246 § 3 of the Introductory Act to the German Civil Code (EGBGB) as well. Timely notification of withdrawal or return of the subject is considered sufficient compliance with the withdrawal period. Address your notification of withdrawal/return products to:
10178 Berlin, Germany
Fax: +49 (0) 30-278 909 67
VAT Id: DE 28 65 78 094
Consequences of Recision
In the event of a valid recision, the deliverables received by both parties must be returned and any benefits acquired in the process (e.g. interest) surrendered. If you are completely or partially unable to return the deliverables received, you must provide appropriate compensation as applicable. You will not be required to provide compensation for any deterioration in the value or your use of the subject of purchase unless the use or deterioration is the result of handling the subject of purchase that goes above and beyond testing its properties and functions. “Testing its properties and functions” is generally understood to mean testing and trying out the respective products as you would possibly and probably do in a store, for example. Subjects of purchase that can be shipped via parcel post are returned at our risk. You must pay the costs of return shipment if the products delivered are the products ordered and the price of the subject of purchase is not more than €40, or if the price of the subject of purchase is more than €40 and you did not give consideration or made a contractually agreed partial payment at the time of withdrawal from the purchase agreement. In all other cases you can return the subject of purchase free of charge. If the subject of purchase cannot be returned as a parcel, we will have it collected at your address. All reimbursement obligations must be fulfilled within 30 days of withdrawal from the contract. For you, the term begins when you submit your declaration of withdrawal or the subject of purchase; for us, with its receipt.